This Privacy Policy explains how Capture Essence handles personal data when you contact us, request a quote, book a studio session, review proofs, or receive edited files through our private delivery process.
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion where retention is not required, and restriction or objection to certain processing. You may also ask for clarification about how your data is used in connection with studio services and private gallery delivery.
To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or activity involved. We may ask for information needed to confirm your identity, protect against unauthorized disclosure, and determine whether any legal exception applies.
We keep personal data only for as long as needed to manage inquiries, bookings, production, delivery, accounting, dispute handling, and legal compliance. When data is no longer required, we delete it or anonymize it where practical, subject to any retention duties that apply to business records or transaction evidence.
We may update this Privacy Policy from time to time to reflect changes in our services, data practices, or legal requirements. The revised version will apply from the date it is posted, and we may provide additional notice when a change is material.
We may collect identification and contact details, project information such as product counts, shot lists, style references, delivery preferences, payment and billing details, communication records, and technical data such as device and usage information. Where a private gallery or proof review is used, we also process image selections, comments, and approval history.
We receive data from contact forms, email, phone calls, consultation appointments, booking and payment steps, reference and shot-list submissions, proof gallery interactions, and edited-file delivery activity. We may also generate internal records from session planning, production, and support communications.
We may use session cookies to keep forms and navigation working, preference cookies to remember basic settings, and analytics or performance cookies to understand site use and improve reliability. Private gallery functions may also use limited technical cookies or similar storage to maintain access and selection status during a session.
You may block or delete cookies through your browser controls, and some browsers allow you to refuse certain tracking technologies. If cookies are disabled, parts of the site may not function as intended, including form handling or gallery access features that rely on session storage.
We use personal data to respond to inquiries, assess project scope, prepare quotes, schedule appointments, manage product and shot-list planning, obtain approvals, produce and edit images, deliver files through private galleries, process payments, maintain records, support customer communication, and meet legal or accounting obligations. We also use limited technical data to operate, secure, and improve the website and related service tools.
We may share personal data with payment processors, hosting and gallery service providers, communication tools, and professional advisers who support our operations. These parties may process data on our instructions or as independent controllers for their own legal obligations, and they are expected to use the information only for the relevant service or function.
We may disclose personal data to public authorities, courts, or other parties when required by law, to respond to lawful requests, to protect our rights, or to address fraud, security, or compliance concerns. We may also share information where necessary to establish, exercise, or defend legal claims.
